Of all the quality and performance measures that hospitals must target, patient experience (satisfaction) is one of the most challenging to tackle. While process and outcome measures have dramatically improved over the past few years, (thanks to such initiatives as electronic health records, engaging health coaches for patients with chronic diseases; and, practices such as [...]
If your organization’s current dress code is “business casual,” it may be that you’re not thrilled with what this actually looks like in your hospital or health care practice. Many human resource professionals have shared that dress code policy is one of their biggest challenges. During the hot summer months especially, I have observed that [...]
"There is no faster way to start and keep rumors alive than to under-communicate with team members." I’ve just completed another series of engagements on the subject of engaging community stakeholders. About an hour into my workshop, I begin to dive into the subject of internal stakeholders; of course, I’m talking about hospital employees, or [...]
Third in my series of Transforming Hospital Teams "We just need to hire people who love their jobs." Healthcare leaders are facing significant challenges on all fronts. The rapid speed and sheer volume of changes coming at hospitals today are creating highly stressful workplace environments where morale is waning, the cost of turnover is rising [...]
